Please be informed of the following procedure / matters which were reached at the DESIRE Meeting No. 1/2012 held on 3 July 2012 at the Inland Revenue Board (IRB) Headquarters:
i) Members may forward their requests for refund of overpayment, and requests for confirmation of set-off with regard to overpayment, as follows:
a. To the counters of the respective IRB Branch offices.
b. Via email to (the IRB Collections Branch, Kuala Lumpur) Encik Shahril at firstname.lastname@example.org or to Encik Ismail Saban at email@example.com in respect of “Kuala Lumpur Branch” taxpayers, in connection with both company and non-company cases.
c. Via email to the Public Relations Officers (PROs) of the respective IRB Branch offices, in respect of “non-Kuala Lumpur Branch” cases.
d. Via facsimile to the respective IRB Branch offices.
ii) In their communication via email / letter with the IRB on the matter above, members are to use an appropriate “title /subject” in their letters /emails, such as:
a. “Application for Refund”; or
b. “Application for Set-off”; or
c. “Request for Confirmation of Set-off”.
iii) Members will get a confirmation / response to their request / application within 7 days, except in instances of cases which are not straightforward, in which case longer processing time would be required.
iv) It is unnecessary for members to send reminders.